Returns Policy

Returns.
We have the best return policy available: If you're not happy, send us an email and we'll send you a PRE-PAID shipping label.
 
Of course there are exceptions: heavy items like:

• Chillers
• Salt
• Sand

 cannot be returned with pre-paid labels.

Also, items such as test kits that have been opened or anything else with sealed packaging (such as food) cannot be returned on our dime.

If we sent the wrong item, or there was ANY confusion regarding the product you received which you did not expect, we will pay for the return.

Other than that, let us know if you are not happy with your order and we will do everything we can to remedy the situation.

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

If you have questions or would like to place a custom order, Call Nemo Marine Systems at 408.238.8240 (8:00 am to 6:00 pm Pacific Time). You can email us anytime.